If you are unhappy with a product that you have purchased remotely for any reason, just send it back to us (with the original packaging) and we will exchange, replace, credit the cost against a future purchase, or refund (less delivery charges).
Please contact us quoting your invoice number, no later than 28 days from the date you receive your purchase, stating that you will return the item including the original packaging. Provided the item is in saleable condition, we will exchange or replace the item(s) or credit the amount against a future purchase, along with any standard delivery charges*.
(*Where expedited or bespoke shipping was requested we regret that we are unable to offer a refund on this cost.)
This does not affect cancellations or your statutory rights.
Please note that Max Rollitt Bespoke furniture and lighting, special orders, items that have been assembled, made-to-order items, can only be returned or exchanged if faulty.
You will be responsible for the cost of returning the goods to us and will remain responsible for any and all returned goods until they reach our warehouse. We strongly advise that a proof of postage certificate should be obtained when returning any part of your order.
Returns and exchanges will be processed as soon as possible after arrival.
Credit can be used against your next order and expires after 1 year from date of issue.
Our returns address is: Max Rollitt, Yavington Barn, Lovington Lane, Avington, Hampshire, SO21 1DA.
For Delivery and Returns please contact us by emailing firstname.lastname@example.org or call us on +44 (0) 1962 791124 and we will be happy to advise you on the process.